Terms and Conditions

Disruhptiv Marketing & Media, LLC. (“Agency”) offers a variety of services to market
businesses online to improve website visibility. By engaging us, the Agency, you (Client)
agree to the Terms and Service Agreement (Agreement) set forth below. If you have
questions, or if we may be of any service, please do not hesitate to contact us. Agency
provides social media marketing, search engine marketing, website optimization and related
services on a local, national and international basis. As such, we submit information on your
behalf to social media sites and search engine providers for whom you must agree to their
terms and conditions. These providers may include, but are not limited to the following:
Facebook®, LinkedIn®, Instagram®, Google®, Yahoo®, MSN/Bing®, Yelp®, local online
newspapers, Twitter®, Pinterest®, YouTube® and other sites. The terms and conditions of
these providers all apply. Agency will not share your information with any business other
than in the course of securing online advertising and marketing services on your behalf.

ADVERTISING MATERIAL 

Agency has the right to place information pertaining to your business on any of the social
media, publisher, and search provider websites, such as those listed above, and you
authorize Agency to develop content based on information or material provided by you or
your designees and collected by Agency including copy, form, size, text, graphics, names,
addresses, phone numbers, URLs, logos, trade names, trademarks, service marks,
endorsements, photographs or likenesses, and videos. Further, you represent that the
material and information you provide to Agency is truthful, not misleading, does not violate
third-party intellectual property rights, and that you have the authority to represent this
product and service information to Agency. Additionally, if so contracted, you authorize
Agency to contact your customers for the sole purpose of gaining endorsements and reviews
of your products and services for publication. Further, articles, press releases, and blog
postings will be sent for approval before publishing. The timeliness of these pieces is critical
to campaign performance. For this reason, all monthly content will be considered approved
one week after Agency sends the content to you for approval unless requested
edits or other communication is received prior to the week expiration. Finally,
you authorize Agency to utilize tracking phone numbers, and even record calls on your
behalf, for ‘customer service’ purposes, and upon automatic notification to all incoming
callers on tracking phone numbers if included when that service is contracted.

CLIENT’S OBLIGATIONS

The Client shall provide assistance, technical information and decisions to the Agency, as
reasonably required by the Agency in sufficient time to facilitate the execution of marketing
efforts in accordance with any estimated delivery dates or milestones. The Client agrees to
work closely with Agency to provide regular information and feedback so Agency can create
fresh content and make adjustments to marketing efforts, accordingly. The Client shall have
sole responsibility for ensuring the accuracy of all information provided to the Agency and
warrants and undertakes to the Agency that the Client’s employees assisting in the execution
of an effort have the necessary skills and authority. This includes providing necessary login
information and passwords to access social media, analytics, hosting, domains, and other
third-party accounts necessary for Agency to carry out marketing efforts. 

RATES 

All advertising purchased will be at the rates and on the terms indicated in this Agreement.
Agency may, in its discretion, from time to time, increase the rates listed on any rate card,
modify the product/service offerings, or change its service terms. The Agency will inform the
Client of any increase in rates, new product/service modifications, or change in terms in
writing 30 days prior to the effective date of the increase, modification or change that could
impact this agreement. If the rates are increased, products/services modified, or terms
changed, the Client may cancel the remainder of the term of this Agreement, as of the date
the new rates, modifications, or changes become effective. Client must notify the Agency in
writing if the Client decides to cancel the remaining term of this Agreement because of
increases, modifications, or changes not less than 10 days prior to the changes taking effect.
If the Client fails to provide such written notice, Client agrees to be bound by the new rates.
Product/service modifications, and terms, which will become a part of this Agreement and
become effective on the date set forth in the Agency’s notice.

PAYMENT

Payment for reoccurring services will be charged to the credit card on file automatically on
the first (1st) of each month that the contract is in effect. 50% deposit for all design and build
services is due at the time of signing the contract, and the credit card on file will
automatically be charged upon completion. Failure to secure final approval from Client on
website designs, social media page creation, digital creatives or coop reimbursement on
digital ads will not be considered a reason to delay payment beyond the due date. Interest
will accrue at the rate of 18% per annum for any late payment. In addition to the amount
owed for unpaid advertising and applicable interest or late charges, the Client agrees to pay
the Agency for all expenses incurred by it to collect any amounts payable under this
Agreement, including costs of collection, court costs and attorney’s fees. 

TAXES 
In the event that any federal, state or local taxes are imposed on the printing, publication or
distribution of advertising material or on the sale of advertising or products and services
produced by the Agency, these taxes will be assumed and paid by the Client. 

TERMINATION

The Agency may reject an advertising order and/or immediately terminate this Agreement,
upon notice to Client for any of the following reasons: (a) if the Client fails to make payment
when due or otherwise fails to perform any of the provisions of this Agreement, (b) if the
Client makes an assignment for the benefit of creditors, (c) if a petition in bankruptcy or for
reorganization under the bankruptcy or insolvency laws is filed by or against the Client, (d) if
the Client ceases doing business or is likely to cease doing business or (e) in the opinion of
the Agency, the credit of the Client is or may be impaired. If this Agreement is terminated for
any of these reasons, Client will nevertheless remain liable for balances due on any products
and services that were purchased, whether billed or unbilled, and Agency will send an
invoice to Client, which Client agrees to promptly pay. 

CANCELLATION

If Client seeks to cancel services prior to expiration of the term, they may cancel with 30
days written notice provided that they immediately pay all outstanding invoices, the hourly
rate for any hours used beyond those included in Agreement, and a cancellation fee equal to
one month’s service fees under Agreement. 

ERRORS

The Client may not claim a breach, terminate or cancel this Agreement based on
typographical errors, incorrect ad placements, under deliveries, omissions or errors in
advertising, social media and website content provided by the Agency. The Agency agrees
to take corrective action within two (2) business days of written notification by the Client on,
that portion of the advertising, website or social media content, which may have been
affected by such typographical errors, incorrect ad placements, under deliveries or omission of copy, unless such error arose due to the error or omission of Client, or after the advertisement, website or social media content had been set and proofed or otherwise confirmed by the Client or the advertisement was submitted after start date. The Other than taking the corrective action as provided herein, the Agency will not be liable to Client for any loss or damage of any nature whatsoever that results from a typographical error, incorrect ad placement, under delivery, omission or error related to the products and services it provides. 

RETAINER CLIENTS

If you are on a monthly marketing retainer, you will be advised in your Agreement the
maximum number of monthly marketing hours you are allotted. We strive to use up to your
maximum allotted hours per month; however, occasionally, this is not possible because we
are awaiting content or approvals from you for the proposed marketing initiatives or you may
have asked to defer some hours in anticipation of a large future initiative. Except as
otherwise specified in the Agreement, if you do not use all marketing retainer hours in a
month, unused hours may roll forward only to the next month. If they are not used in the
following month, they are forfeited. If you exceed the maximum number of hours in a month,
Agency, at its discretion will either reduce your bank of hours for the upcoming month or bill
you at the rate of $100/hour for any overages. 

SEO/DIGITAL MARKETING 

Client acknowledges the following with respect to SEO services from Agency:
1. Agency has no control over the policies and ranking algorithms of search engines with
respect to the type of sites and/or content that they accept now or in the future.
Client’s web site may be excluded from any search engine or directory at any time at
the sole discretion of the search engine or directory.

2. Due to the competitiveness of some keywords/phrases, ongoing changes in search
engine ranking algorithms, and other competitive factors, Agency does not guarantee
No.1 positions or consistent top positions for any particular keyword, phrase, or search
term.

3. Google has been known to hinder the rankings of new websites (or pages) until they
have proven their viability to exist for more than “x” amount of time or have enough
back link strength. Agency assumes no liability for ranking, traffic, indexing issues
related to such penalties. Consequently, client understands that ranking new websites
is much more difficult than ranking old and established ​sites and they should not have
unrealistic expectations about rankings, traffic and revenues.

4. Occasionally, search engines will drop listings for no apparent reason. Often, the
listing will reappear without any additional SEO efforts.

5. A website’s search engine ranking can fluctuate any day, any time because of on-
going changes in the ranking algorithm, SEO efforts made by the competitors or both.

6. Agency makes no guarantee/warranty of project timelines or added expenses if content
or SEO work is destroyed either wholly or in part, either knowingly or unknowingly, by any
party other than Agency or without the prior consultation of Agency.

7. Agency is not responsible for the Client or any of its affiliates overwriting content or
SEO work. The Client will be charged an additional fee for re-constructing, re-optimizing
content/web pages, based on the hourly rate of $150 per hour. 

b: Client acknowledges the following with respect to Pay-Per-Click (PPC)/Paid Social Media

Campaigns/Paid Search Services from Agency:

1. Agency accepts no responsibility for policies of PPC Advertising Networks, social
media platforms, third-party search engines, directories or other web sites that Agency
may submit to with respect to the classification or type of content it accepts, whether
now or in the future. Client’s website or content may be excluded, rejected or banned
from any third-party resource at any time. Client agrees not to hold Agency
responsible for any liability or actions taken by a third-party resource under this

Agreement.

2. Client acknowledges and agrees that Agency makes no specific guarantee or
warranty regarding the search providers, social media platforms or publishers to which
it submits advertising on your behalf, including placement of paid advertising or any
specific results. Agency does not warrant the number of calls, clicks, impressions,
event registrations, website visits, or that paid advertising will appear in response to
any particular query. Agency does not guarantee position, consistent positioning, or
specific placement for any particular ad, keyword, phrase or search term.

3. Client acknowledges that Agency’s past performance is not indicative of any future
results client may experience.

4. Agency does not warrant that the performance will be error-free, but will immediately
act (the next business day) to correct errors once they have been identified.

5. Client acknowledges that paid advertising may be subject to the individual advertising
network’s policies and procedures. Changes to these policies may require added
resources employed by Agency to adhere to these changes. The Client may be
charged an additional fee for making these updates, based on the hourly rate of $100
per hour.

6. Client acknowledges that any of the online advertising networks, social media sites,
search engines, directories or other resources may reject, block, prevent or otherwise
stop accepting submissions for an indefinite period of time.

7. Client acknowledges that online advertising networks or search engines may drop
listings from its database for no apparent or predictable reason. Agency shall re-
submit resources to the search engine based on the current policies of the third-party
advertising network in question.

8. Agency will endeavor to make every effort to keep client informed of any changes that
Agency is made aware of that impact any of the online marketing, social media
campaign and strategy and the execution thereof under this Agreement.
9. Client acknowledges that Agency cannot guarantee the exact placement of client’s
advertising; its availability or availability related to the funds in the client’s account.

10. Cost for digital media advertising are additional and paid directly to third-party
provider. Payment for media that Agency is running on behalf of Client shall be paid
for in advance of running. In the event that there is a lag in payment or lack of
adequate funds in a third-party account (e.g. Google, Facebook, Yahoo), Agency
reserves to right to pause advertising until accounts are made whole.

11. Development of text ads, image ads, video ads, and/or banner ads in support of online
marketing or paid social media campaigns will be outlined specifically as a part of the
deliverables in the strategy with Agency.

12. Agency does not offer any refunds for SEO or digital marketing campaigns (SEO,
PPC, Shopping Feeds, Email Marketing, Re-marketing, Content Marketing, Blogging,
Social Media).

INTELLECTUAL PROPERTY RIGHTS

All advertising artwork and copy ,which represents the creative effort of the Agency and/or
utilization of creativity, illustrations, labor, composition or material furnished by it, is and
remains the property of the Agency, or the relevant third party from whom the Agency has
acquired a right of use, including all rights of copyright therein. Client understands and
agrees that it cannot authorize photographic or other reproductions, in whole or in part, of
any such advertising copy for use in any other advertising medium without payment for
creative services to the Agency. All logos, website and social media content is considered to
be owned by the Client once it has received final approval to go live and payment in full has
been received and may be reused, shared and reproduced by the Client. 

ADVERTISING CONTENT

The Agency may, in its sole discretion, edit, alter, omit, reject or cancel at any time any of
Client’s digital advertising products or services to meet industry standards or Client’s budget.
All digital advertising placements are at the option of the Agency, unless a specific
placement is purchased by the Client. Failure to meet placement requests will not constitute
cause for adjustment, refund, make good, termination or cancellation of this Agreement. 

DISCLAIMERS & WARRANTIES

To the maximum extent permitted by applicable law, Agency and its suppliers disclaim all
warranties not expressly set forth in this document, whether express or implied, including,
but not limited to implied warranties of merchantability and fitness for a particular purpose,
with regard to Agency services. 

INDEMNITY 

Client agrees to indemnify and hold harmless Agency, its owners and employees from and
against all allegations, claims, actions, suits, demands, damages, liabilities, obligations,
losses, settlements, judgments, costs and expenses (including without limitation attorneys’
fees and costs) which arise out of, relate to Agency’s use of materials furnished by Client
(including but not limited to, logos, slogans, trademarks, written content, photographs, video,
music and fonts). Information or data obtained by us from you to substantiate claims made in
marketing deliverables shall also be deemed to be “materials furnished by you.” Such claims
may include claims for invasion of privacy, defamation, patent, trademark, copyright or other
intellectual property claims. Additionally, Client agrees to indemnify and hold harmless
Agency, its owners and employees against any and all allegations, claims, actions, suits,
demands, damages, liabilities, obligations, losses, settlements, judgments, costs and
expenses (including without limitation attorneys’ fees and costs), which arise out of, relate to
business ideas, innovations, concepts, websites, web-based applications and the like that
Client has generated and has asked Agency to develop or implement. For example, if you
have an idea for a web application, we develop it, and it is determined that the application’s
functionality violates another company’s patent, you will indemnify Agency for any claims
instituted by the third party. Agency does not take responsibility for determining whether your
business ideas, business plans, concepts or innovations may interfere with another party’s
rights or are otherwise in compliance with applicable law. You warrant that any business
ideas, business plans, concepts or innovations that you have presented to Agency and
asked Agency to create deliverables for are compliant with applicable federal, state and local
laws, rules and regulations. 

LIMITATION OF LIABILITY

IN NO EVENT SHALL AGENCY BE LIABLE TO CLIENT FOR ANY DIRECT, SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS
OF USE, LOSS OF PROFITS, LOSS OF DATA OR LOSSES AS A RESULT OF
DISCLOSURE OF USER CONTENT OR OTHER DATA, WHETHER IN AN ACTION IN
CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR
OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH AGENCY’S
PRODUCTS OR SERVICES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF
AGENCY EXCEED ANY COMPENSATION PAID BY YOU TO AGENCY FOR ITS
PRODUCTS OR SERVICES.  IN NO EVENT SHALL AGENCY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID OR PAYABLE BY CLIENT HEREUNDER FOR THE SERVICES OR PROFESSIONAL SERVICES IN THE TWELVE (12) MONTh PERIOD PRIOR TO THE DATE OF ANY CLAIM.

EXCUSABLE DELAYS

The Agency will not be liable for any damages related to delay or failure to perform due to
causes beyond its control, including but not limited to, fire, strike, work stoppage or other
labor interruption, freight embargo, epidemic, pandemic, terrorism, sabotage, war, civil disturbance,
governmental action, rules or regulations, failure of machinery, equipment or information
systems, failure of suppliers and digital partners, the elements, flooding, power outages or interruptions or acts of God. The Agency’s inability or failure to perform will not constitute a
breach of this Agreement. Performance by the Agency of its obligations under this
Agreement will be suspended during this type of delay or failure to perform. The Client may,
however, terminate this Agreement if suspension lasts more than thirty (30) days. 

NO WAIVER
The Agency’s failure to insist upon the performance by the Client of any term or condition of
this Agreement or to exercise any of the Agency’s rights under this Agreement on one or
more occasions will not result in a waiver or loss of the Agency’s right to require future
performance of these terms and conditions or to exercise its rights in the future. 

ASSIGNMENTS
Agency may assign, delegate or subcontract any rights or obligations under this Agreement. 

GOVERNING LAW/VENUE
This Agreement shall be governed by and construed in accordance with the internal laws of
the State of South Carolina and not the principles of conflicts of law thereof. The Parties
agree that the venue for any action arising out of this Agreement will be Charleston County,
SC. 

WAIVER OF JURY TRIAL
EACH OF THE PARTIES HEREBY IRREVOCABLY WAIVES ALL RIGHTS TO TRIAL BY
JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM (WHETHER BASED IN
CONTRACT, TORT OR OTHERWISE) ARISING OUT OF OR RELATING TO THIS
AGREEMENT.

SEVERABILITY 

If any provision of this Agreement is invalid or unenforceable in any jurisdiction, the other
provisions herein will remain in full force and effect in such jurisdiction and will be liberally
construed to effectuate the purpose and intent of this Agreement, and the invalidity or
unenforceability of any provision of this Agreement in any jurisdiction will not affect the
validity or enforceability of any such provision in any other jurisdiction. 

MISCELLANEOUS 

All covenants and agreements of the parties made in this Agreement will survive termination
or expiration of this Agreement. This Agreement and the Agency’s current rate cards
constitute the entire agreement between the parties and supersede and cancel any prior
agreements, representations or communications, whether oral or written, between the parties
relating to the subject matter of this Agreement. This Agreement may not be changed orally
and may only be amended in writing and signed by both parties. 

AUTHORITY 

The person(s) signing this Agreement certifies that (s)he is lawfully authorized to purchase
services on behalf of their respective company. 

EXECUTION & TERMS

Terms and conditions of this Agreement are binding on both parties on the date the
Agreement is signed and/or payment is made and continue for a period of 12 months. Upon
completion of the 12- month period, services will continue under the terms and conditions
herein on a month-to-month basis until Client provides a written 30- day cancellation notice.
Upon accepting these terms and conditions by signing The Proposal, this Agreement shall
be either printed by the client or accessible by the client at any time at this website
location.

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